Privacy policy

Privacy policy

1. Who we are

Durban Runner (“we”, “us”, “our”), 351 Lilian Ngoyi Road, Windermere, Durban, is responsible for the personal information we collect through durbanrunner.co.za, our store, our loyalty programme and our RunEasi assessments. We process personal information in line with the Protection of Personal Information Act (POPIA).

For privacy questions or requests, contact us at sales@durbanrunner.co.za or 031 312 6486.

2. What we collect

  • Contact details: your name, email address, phone number and delivery address.
  • Order information: what you buy, your billing and delivery details, and payment confirmation. Your card details are handled by our payment providers; we never see or store your full card number.
  • Account information: your login details and order history, if you create an account.
  • Loyalty programme: your details, purchases and points balance, if you join our loyalty programme (in store or online).
  • Bookings: your name, contact details and appointment time when you book a RunEasi assessment or another service.
  • RunEasi assessment data: your running and gait measurements, and any information you share about previous injuries. Because some of this may relate to your health, we collect it only with your consent and use it only to give you footwear and running advice.
  • Website activity: how you use our website, such as pages viewed, products added to cart, and your device and browser type. This includes the choices you make in our Shoe Finder, Shoe Showdown and Fuel Planner (for example “marathon, 4 hours, gels”), which we use to improve these tools and our range.
  • Reviews and messages: reviews you post, and messages you send us through email, chat or social media.

3. How we use it

  • To process and deliver your orders, handle returns and exchanges, and provide customer service.
  • To run our loyalty programme and RunEasi assessments.
  • To improve our website, product range and tools, using analytics.
  • To send you marketing, such as new arrivals and offers, if you’ve agreed to receive it, or if you’re an existing customer and the marketing relates to similar products. You can unsubscribe at any time using the link in every email.
  • To prevent fraud and keep our website secure.
  • To meet our legal obligations, such as tax and accounting records.

We only use your information where we have a lawful reason to: to fulfil our agreement with you, to meet a legal obligation, for our legitimate business interests (such as improving our service), or with your consent.

4. Who we share it with

We share your information only with service providers who help us run our business, and only what they need:

  • Shopify, which hosts our online store.
  • Shopify Email, which sends our order and marketing emails.
  • Payment providers, including our card processor, Payflex, HappyPay and PayJustNow.
  • Couriers, including The Courier Guy, to deliver your order.
  • Posworx (LoyaltyWorx), which runs our point-of-sale and loyalty programme.
  • Meety, our booking system, and RunEasi, our gait-analysis platform.
  • Judge.me, which collects and displays product reviews.
  • Google, for website analytics and advertising.

We may also share information where the law requires it, or to protect our rights. We never sell your personal information.

5. Cookies and analytics

Our website uses cookies to make the store work (for example, your cart), to understand how visitors use it, and to show relevant ads. Where required, we ask for your consent through our cookie banner, and you can change your choice at any time. You can also block cookies in your browser settings, although some parts of the website may not then work properly.

6. Information stored outside South Africa

Some of our service providers, including Shopify and Google, store information on servers outside South Africa, for example in the United States and Europe. We only use providers who are bound by data-protection laws or agreements that give your information a level of protection similar to POPIA.

7. Keeping your information secure

We use reputable service providers with strong security measures, and we limit access to your information to people who need it. No system is completely secure, so please keep your account password private and contact us immediately if you suspect any misuse.

8. How long we keep it

We keep your information only for as long as we need it for the purposes above. Order and financial records are kept for at least five years, as required by South African tax law. RunEasi and loyalty information is kept while you’re an active customer, and you can ask us to delete it at any time.

9. Your rights

Under POPIA, you have the right to:

  • ask what personal information we hold about you, and get a copy
  • ask us to correct or update it
  • ask us to delete it, where we don’t need to keep it by law
  • object to how we use it, including for marketing
  • withdraw your consent at any time, where we rely on it

To make a request, email sales@durbanrunner.co.za. We may need to confirm your identity first. If you’re not happy with how we’ve handled your information, you can complain to the Information Regulator (South Africa) at www.inforegulator.org.za.

10. Children

Our website and services are intended for adults. We don’t knowingly collect information from children under 18 without a parent or guardian’s consent.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

12. Contact us

Durban Runner
351 Lilian Ngoyi Road, Windermere, Durban, KwaZulu-Natal, 4001
031 312 6486 · sales@durbanrunner.co.za