Shipping policy

Where we deliver

We deliver anywhere in South Africa. We don’t currently ship internationally.

Delivery costs

• Under R1,500: R99, tracked courier (The Courier Guy)
• R1,500 and over: Free
• Any amount: Free in-store collection

Processing time

Orders are packed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Delivery usually takes 2–5 business days after dispatch, depending on where you are. Outlying and rural areas may take a little longer.

Tracking

Once your order ships, we’ll email you a tracking link so you can follow it to your door.

Free in-store collection

Choose “Pick up” at checkout and collect your order from our store at 351 Lilian Ngoyi Road, Windermere, Durban. Orders are usually ready within 24 hours. We’ll email you when yours is ready. Please bring your order confirmation.

Collection hours:

• Monday–Friday: 8:30am–5pm
• Saturday: 9am–2pm
• Sunday and public holidays: closed

Delayed, lost or damaged deliveries

If your order hasn’t arrived within the expected time, or arrives damaged, contact us at sales@durbanrunner.co.za or 031 312 6486 and we’ll sort it out. See our Refund policy for returns and faulty items.

Delivery address

Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect address, we may need to charge for re-delivery.