Terms of service
Terms of service
1. About these terms
These terms apply when you use durbanrunner.co.za or buy from us online. “We”, “us” and “our” means Durban Runner, 351 Lilian Ngoyi Road, Windermere, Durban. By using our website or placing an order, you agree to these terms, together with our Shipping policy, Refund policy and Privacy policy.
2. Using our website
You must be 18 or older to place an order, or have a parent or guardian’s permission. Please don’t misuse our website. That includes attempting to disrupt it, accessing it with automated tools (scraping), posting unlawful or offensive content, or using someone else’s details.
3. Products and information
We work hard to describe our products accurately, but colours on screen can vary, and product specifications come from the brands. All shoe sizes are listed in UK sizing: see our Shoe Sizing Guide if you’re unsure.
4. Recommendations and running advice
Our Shoe Finder, Shoe Showdown, Fuel Planner, buying guides and articles offer general guidance only. They aren’t medical, dietary or professional advice. Needs vary from runner to runner, so if you have an injury or medical condition, speak to a healthcare professional. For personalised advice, visit our team in store or book a RunEasi gait assessment.
5. Prices and payment
All prices are in South African rand (ZAR) and include VAT. Delivery costs are shown at checkout. We accept card payments and buy-now-pay-later options including Payflex, HappyPay and PayJustNow. Payments are processed securely through Shopify and our payment providers, and we never see or store your full card details.
If a product is listed at a clearly incorrect price because of an obvious error, we’ll contact you before dispatch. You can then pay the correct price or cancel for a full refund.
6. Orders and availability
You’ll receive an email confirming that we’ve received your order. Stock levels are live, but occasionally an item may become unavailable after you’ve ordered (for example, if it sold in store at the same time). If that happens, we’ll let you know and refund you in full for that item.
We may decline or cancel an order in some cases: for example suspected fraud, an obvious pricing error, or orders that appear to be for resale. If we do, we’ll refund you in full.
7. Delivery and collection
Delivery costs, times and in-store collection are explained in our Shipping policy.
8. Returns and faulty goods
Returns, exchanges and faulty items are covered by our Refund policy. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
9. Gift cards, discount codes and promotions
Gift cards can’t be exchanged for cash and are valid for at least three years from the date of purchase. Discount codes and promotions are subject to their own conditions, such as dates, eligible products and one code per order, as stated when they’re offered.
10. Your account
If you create an account, keep your login details private. You’re responsible for activity on your account. Contact us straight away if you think someone else has used it.
11. Reviews and content you submit
When you post a review or other content, you confirm it’s honest and your own, and you allow us to display it on our website and marketing. We may remove content that’s misleading, offensive or unlawful.
12. Our content
Our website’s text, images, logos, illustrations and tools belong to Durban Runner or our licensors. Please don’t copy or reuse them without permission. Brand names and logos belong to their respective owners.
13. Other websites and services
Our website links to and uses third-party services, such as payment providers, couriers and booking tools. We’re not responsible for their websites or terms, but we’ll always help if something goes wrong with your order.
14. Our responsibility to you
We’re responsible for supplying products that match their description, are of good quality, and are fit for their normal purpose, as required by law. To the extent the law allows, we’re not responsible for losses that weren’t reasonably foreseeable, or that result from misuse of a product or from using our website contrary to these terms. Nothing in these terms excludes or limits any liability that can’t legally be excluded.
15. Your privacy
How we collect and use your personal information is explained in our Privacy policy.
16. Complaints
If something isn’t right, contact us first at sales@durbanrunner.co.za or 031 312 6486, and we’ll do our best to resolve it quickly. If we can’t resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (CGSO).
17. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
18. Governing law
These terms are governed by the laws of the Republic of South Africa.
19. Contact us
Durban Runner
351 Lilian Ngoyi Road, Windermere, Durban, KwaZulu-Natal, 4001
031 312 6486 · sales@durbanrunner.co.za
Store hours: Monday–Friday 8:30am–5pm, Saturday 9am–2pm, closed Sundays and public holidays